Job Title: Credit Cards Clients Executive

Industry: Banking
Company: Standard Chartered India

Job Summary

The role is responsible for:
✔ Achieving business objectives in the Retail Assets Business.
✔ Customer-focused, need-based selling of credit cards.
✔ Strengthening customer relationships through internal channels.

This role demands strong sales acumen, customer engagement, and compliance adherence.

Key Responsibilities

1. Business Drivers

• Achieve personal sales targets.
• Focus on segment-based, need-based selling.
• Source credit card customers primarily from internal Branch and Intra-channel networks.

2. Customer Experience

• Ensure error-free application processing & documentation.
• Practice responsible and responsive selling.
• Provide exceptional customer service to minimize complaints.

3. Risk Assurance & Compliance

• Conduct Customer Due Diligence (CDD), Money Laundering Prevention (MLP), and Treating Customers Fairly (TCF) checks.
• Maintain zero tolerance for fraud or mis-selling.
• Complete mandatory training and apply knowledge to job functions.
• Ensure adherence to policies, regulatory guidelines, and money laundering prevention procedures.
• Report any suspicious activity to the Unit Money Laundering Prevention Officer & line manager.

4. Regulatory & Business Conduct

• Exhibit exemplary ethics and compliance with all applicable laws and Standard Chartered’s Code of Conduct.
• Take responsibility for fair outcomes for clients and financial crime compliance.
• Identify, escalate, and mitigate risk & compliance issues.

5. Other Responsibilities

• Embed the “Here for Good” ethos and uphold Standard Chartered’s brand values.
• Lead or contribute to business initiatives, adhering to Group, Country, and Functional policies.
• Take on additional functional responsibilities where required.

Skills & Experience

✅ Sales & Relationship Building

• Strong sales orientation with the ability to achieve and exceed targets.
• Proactively meet new customers and establish long-term relationships.
• Conduct aggressive sales call plans to acquire large prospective customers through referrals.
• Ability to organize customer events in coordination with the product team.

✅ Banking & Market Knowledge

• Understanding of banking products & credit card offerings.
• Ability to analyze competitive benchmarks and market trends.
• Skilled in Management Information Systems (MIS) & data analysis.

✅ Interpersonal & Communication Skills

• Strong communication, interpersonal, and relationship-building skills.
• Ability to quickly learn and adapt to new concepts.

✅ Customer & Service Orientation

• Customer-centric mindset, ensuring superior customer service experience.
• Knowledge of banking processes, ensuring error-free transactions.

Qualifications

???? Educational Qualification

• Graduate/Postgraduate with a consistent academic record.

???? Experience

• 2 to 5 years of sales experience, preferably in banking or financial services.
• Sales-focused and highly target-oriented.

About Standard Chartered

Standard Chartered is a global bank with over 170 years of legacy, committed to making a positive impact on clients, communities, and employees.

Our purpose is to drive commerce and prosperity through diversity, while staying true to our brand promise: "Here for good."

At Standard Chartered, we:
✔ Do the right thing – uphold integrity and put the client first.
✔ Never settle – continuously innovate and improve.
✔ Work better together – embrace inclusion and teamwork for long-term success.

What We Offer

???? Competitive Compensation & Benefits

• In line with our Fair Pay Charter, offering financial, social, and wellbeing benefits.

???? Health & Wellness

• Core medical, life, and retirement benefits.
• Access to Unmind – a digital wellbeing platform.
• Employee Assistance Programs & mental health support.

???? Time-Off & Flexibility

• Annual leave, parental/maternity leave (20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days).
• Minimum 30 days of combined annual & public holidays globally.

???? Continuous Learning & Career Growth

• A learning culture with access to upskilling and development programs.
• Opportunities to reskill, grow, and develop professionally.

???? Inclusive Work Environment

• We celebrate diversity across teams, businesses, and geographies.
• Everyone is respected and empowered to reach their full potential.

Job Details

???? Seniority Level: Mid-Senior Level
???? Employment Type: Full-time
???? Job Function: Sales & Business Development
???? Industry: Banking

???? Referrals can increase your chances of interviewing at Standard Chartered India by 2x!

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