Essential Services: Role & Location Fungibility

At ICICI Bank, we believe in serving our customers beyond role definitions, product boundaries, and domain limitations through our customer 360-degree philosophy. This reflects our commitment to meeting the entire banking needs of our customers as One Bank, One Team.

As an essential service provider, ICICI Bank employees are expected to be role- and location-fungible. The role descriptions provided are directional and guiding in nature, ensuring flexibility in responsibilities.

About the Role: Relationship Manager

A Relationship Manager plays a crucial role in delivering banking solutions and services to our valued customers through a 360-degree banking approach. The role involves understanding customer needs and offering tailored solutions while upholding our core philosophy of "Fair to the Customer and Fair to the Bank."

Our Relationship Managers focus on:
✔ Acquiring new customer relationships
✔ Enhancing wallet share of existing customer relationships
✔ Delivering superior service quality and customer delight
✔ Collaborating with internal teams to provide best-in-class customer service

Relationship Managers work on a comprehensive suite of banking offerings, including:

• Savings solutions
• Loan products & overdraft solutions
• Insta loans & investment solutions
• Care products & trade solutions
• Business loans & wealth management solutions

Bankable Individuals, Not Just Bankers – Open to All Industries!

At ICICI Bank, we strive to create consistent customer delight and superior experiences. Our Relationship Managers are empowered individuals with a passion for building and nurturing business relationships.

???? No prior banking experience? No problem!
If you resonate with our aspirations, we welcome professionals from all industries to apply. We celebrate diversity and equip our new hires with comprehensive training programs, preparing them for success as Relationship Managers.

Key Responsibilities:

???? Customer Service: Deliver exceptional service by understanding customer needs and offering tailored financial solutions.
???? Business Development: Grow the wallet share of existing customers while onboarding new customers through a 360-degree banking approach.
???? 360-Degree Banking: Collaborate with internal teams to offer the right products and services.
???? Enhancing Portfolio Quality: Strengthen customer relationships while ensuring fairness to both the bank and the customer.
???? Customized Solutions: Provide need-based banking solutions in line with branch guidelines.
???? Upholding Core Values: Maintain transparency and ethical business practices in every customer interaction.

Key Qualifications & Skills:

✅ Educational Qualification:

• MBA or Graduate with 1-10 years of experience in Relationship Management, Business Development, or related fields.

✅ Essential Skills:

• Strong oral and written communication skills.
• Team collaboration to ensure seamless customer service.
• Ability to develop and implement sales and relationship management strategies.
• Market awareness to monitor industry trends, customer drivers, and potential partnerships.

About the Business Group

The Retail Banking Group at ICICI Bank serves a diverse customer base, including:
???? Individuals, self-employed professionals, SMEs, proprietors, government institutions, and retail institutions.

With approximately 6,500 branches across India, our relationship teams deliver 360-degree banking solutions backed by ICICI Stack, an innovative suite of digital solutions catering to:
???? Bank accounts, payments, transactions, credit cards, loans (personal, mortgage, vehicle), business, and institutional solutions.

Locations:

???? Delhi, Gurugram, Noida

???? Seniority Level: Entry-Level
???? Employment Type: Full-time
???? Job Function: Sales
???? Industry: Banking

???? Referrals can increase your chances of interviewing at ICICI Bank by 2x!

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