???? Job Opportunity – Trade Services Officer

???? Location: India
???? Employer: Standard Chartered India
???? Industry: Banking
???? Employment Type: Full-time
???? Function: Management & Manufacturing
???? Seniority Level: Entry Level

???? Job Summary

The Trade Services Officer is responsible for providing trade-related services to customers, ensuring compliance with regulatory and operational requirements, and meeting service turnaround times as per Service Level Agreements (SLAs). This role also involves monitoring operational activities, ensuring customer satisfaction, and maintaining high standards of risk management.

???? Key Responsibilities

???? Service & Compliance

✅ Deliver trade services according to set standards
✅ Ensure compliance with statutes, internal policies, and regulatory requirements
✅ Assess & mitigate operational risks
✅ Monitor & report irregular items to management for early resolution
✅ Ensure zero operating losses

???? Customer & Operational Support

✅ Handle customer service queries and complaints
✅ Ensure timely resolution of customer concerns
✅ Perform relief function for Officer, Customer Service / Assistant Manager
✅ Assist in monitoring transactions and payments
✅ Maintain SLA compliance by efficiently handling daily work activities

???? Document & Transaction Management

✅ Process TRAACS / IDPMS / EDPMS transactions
✅ Maintain PPCL & scanning activities
✅ Register & process documents via IMEX
✅ Ensure proper archival & record-keeping
✅ Conduct physical verification of bills

???? Training & Health & Safety

✅ Assist managers in staff training and morale-building
✅ Promote a healthy & safe workplace
✅ Report all hazards, accidents, and incidents
✅ Ensure compliance with data confidentiality policies

???? Key Stakeholders

✔ Customers
✔ SCB Staff
✔ Global Business Services (GBS)

???? Skills & Experience Required

???? Product Experience: LAP, BIL, PL, and LAS
???? Customer Management & Relationship Building
???? Knowledge of Trade Products & Digital Banking
???? Strong Communication & People Skills
???? MS Office Proficiency
???? Understanding of Master Directives & Trade Services

???? Qualifications:

✔ Graduate degree
✔ Reasonably good communication skills
✔ Basic to intermediate knowledge of banking & trade services

???? About Standard Chartered

Standard Chartered is an international bank with over 170 years of history in making a positive impact for clients, communities, and employees. We challenge the status quo, drive innovation, and seek to do better every day.

???? Our Core Values:

✅ Do the Right Thing – Integrity & client-first approach
✅ Never Settle – Continuous improvement & innovation
✅ Better Together – Diversity & inclusion, working as a team

???? What We Offer

???? Competitive Salary & Benefits (Aligned with our Fair Pay Charter)
???? Retirement savings, medical & life insurance
???? Flexible working options (home/office locations & patterns)
???? Annual leave, parental/maternity leave (20 weeks), sabbaticals (12 months), & volunteering leave (3 days)
???? Proactive Wellbeing Support (Unmind platform, Employee Assistance Program, sick leave, & mental health first-aiders)
???? Continuous Learning & Growth (Reskilling, upskilling, digital & physical training programs)
???? Inclusive & Values-Driven Work Culture (Diversity & equal opportunities for all)

???? Interested candidates, apply now!

Let me know if you need any refinements! ????