Job Description: Backend Support (Policy Renewal)

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About LMV Financial Services Pvt Ltd

LMV Financial Services Pvt Ltd, established in 2015, is a leading financial services company dedicated to providing affordable loans, competitive interest rates, and exceptional customer satisfaction. In 2018, we expanded our portfolio to include insurance broking, further cementing our position as a trusted name in the industry. With a customer-first approach and a commitment to continuous improvement, we are looking for motivated individuals to join our growing team.

Position Overview

Job Title: Backend Support - Policy Renewal
Job Type: Full-Time
Location: Hyderabad, Telangana, India
Experience Required: Less than 1 year

Qualifications and Skills

• Education: Bachelor's degree in a relevant field.
• Communication: Excellent verbal and written communication skills.
• Attention to Detail: Strong focus on accuracy and detail.
• Multitasking: Ability to handle multiple tasks and prioritize effectively.
• Problem-Solving: Strong analytical and problem-solving skills.
• Industry Knowledge: Familiarity with insurance policies and renewal processes is an advantage.
• Technical Skills: Proficient in MS Office Suite and CRM software.
• Teamwork: Ability to work both independently and as part of a team.
• Customer Focus: A client-centric mindset with the ability to empathize with customer needs.

Roles and Responsibilities

• Provide support for the policy renewal process and ensure timely completion.
• Handle customer inquiries related to policy renewals and deliver appropriate solutions.
• Accurately update customer information and policy details in the system.
• Collaborate with cross-functional teams to resolve customer issues and complaints.
• Maintain confidentiality and adhere to company policies and guidelines.
• Assist in creating reports and maintaining documentation related to policy renewals.
• Stay updated on industry trends and regulatory changes related to policy renewals.
• Identify opportunities for process improvement and suggest solutions to the team.
• Achieve individual and team targets to meet service level agreements.

Why Join LMV Financial Services?

At LMV Financial Services, we value innovation, teamwork, and a customer-centric approach. By joining us, you will have the opportunity to grow in a dynamic environment while contributing to a trusted brand in the financial industry.