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Camascope is a fast-growing technology company dedicated to empowering the healthcare and pharmaceutical industries. Our ecosystem seamlessly connects pharmacies, care homes, and doctors to improve patient care.
Our team is passionate, innovative, and committed to delivering top-tier solutions. If you're eager to make a real impact in healthcare and thrive in a fast-paced startup environment, Camascope is the perfect place for you!
As an L2 Support Engineer, you will be responsible for handling complex technical issues, troubleshooting software, and ensuring seamless customer support.
✅ Technical Support: Provide second-level support for customer issues and escalate when necessary.
✅ Issue Diagnosis: Troubleshoot, diagnose, and resolve software, hardware, and network-related problems.
✅ SQL Expertise: Use SQL to query databases, analyze data, and resolve database-related issues.
✅ Collaboration: Work with support engineers, development teams, and stakeholders to resolve technical challenges.
✅ Documentation: Maintain troubleshooting steps, issue resolutions, and updates in the support ticketing system.
✅ Mentorship: Guide Level 1 support staff and help them resolve common issues.
✅ Process Improvement: Participate in root cause analysis and recommend improvements.
✅ Customer Service: Ensure outstanding customer support by following up with the L1 team and maintaining issue resolution standards.
✔ Communication Skills: Strong written & verbal communication for effective customer interaction.
✔ SQL Knowledge: Experience with SQL Server, ability to write and troubleshoot queries.
✔ Diagnostic Abilities: Strong problem-solving skills with a focus on root cause analysis.
✔ Technical Skills: Familiarity with support ticketing systems, remote troubleshooting tools, and browser debugging using developer tools.
✔ IT Knowledge: Understanding of networking, operating systems, and software development processes.
✔ Time Management: Ability to work in a fast-paced environment and handle multiple priorities.
???? Education: Bachelor's degree in Computer Science, IT, or a related field (Preferred).
???? Experience: 2+ years in technical support or a similar role (Preferred).
???? Technical Skills:
✔ Experience with MS SQL Server databases.
✔ Knowledge of programming languages or scripting (a plus).
✔ Familiarity with Postman for API testing (a plus).
If you're looking for a role where you can leverage your technical expertise, solve real-world problems, and make a difference in healthcare, we'd love to hear from you! ????
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