???? Job Title: Customer Support Executive

???? Location: Okhla Industrial Area Phase-I, Delhi, Delhi
???? Job Type: Full-time
???? Shift: Day Shift (Monday – Saturday)

???? Salary: ₹20,000 – ₹35,000 per month

???? About the Company:

Nutrabay is India’s most trusted nutrition and supplement brand, offering only 100% authentic products. With a direct-to-consumer model, Nutrabay eliminates middlemen and 3rd party sellers, ensuring authenticity, affordability, and customer satisfaction.

???? Key Responsibilities:

• Respond to customer calls, chats, and emails professionally.

• Provide accurate information about products/services, manage orders, and resolve issues.

• Maintain records of interactions, complaints, actions taken.

• Follow-up to ensure customer issues are resolved satisfactorily.

• Escalate unresolved cases to the appropriate department.

• Understand customer needs and provide effective solutions and alternatives.

• Achieve targets while following all standard operating procedures (SOPs).

???? Skills & Qualifications:

• Bachelor’s degree (Required)

• Minimum 2 years of experience in customer support

• Prior experience in E-Commerce or D2C industry preferred

• Strong verbal and written English communication

• Proficient in Google Workspace (Docs, Sheets, etc.)

• Excellent listening, problem-solving, and interpersonal skills

• Ability to multitask and work under pressure

• Team player with adaptability to a fast-paced environment

???? Benefits & Perks:

• Work from home flexibility

• Health Insurance

• Cell phone reimbursement

• Paid sick leave & time off

• Provident Fund (PF)

• Leave encashment

• Joining bonus and Performance bonus

• Friendly, diverse, and growth-driven work culture

• High learning and personal growth opportunities

Why Join Nutrabay?

At Nutrabay, you’ll be part of a purpose-driven, inclusive, and collaborative environment where your opinions are valued. We’re dedicated to developing a workplace that fosters trust, respect, and continuous innovation.

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