Job Opportunity: Customer Service Advisor

Location

???? Gurugram, Haryana, India

Job ID: 44488

???? Posting Date: March 3, 2025
???? Department: Business Finance and Services
???? Workplace: Building No. 14, Sector 24 & 25A, Gurugram, India
???? Competitive Compensation

Why This Job Matters

As a Customer Service Advisor, you will play a crucial role in delivering exceptional support to customers across multiple channels. With some supervision, you will enhance customer relationships, provide valuable insights, and contribute to the BT Group’s success by ensuring superior customer service.

Key Responsibilities

✔ Customer Service Management

• Assist in implementing customer service management plans under supervision.
• Help develop value-based customer relationships to improve service and optimize resources.

✔ Data & Issue Management

• Gather and analyze customer data to understand customer requirements.
• Provide insights for effective issue resolution and service improvements.

✔ Operational Execution

• Follow established procedures and processes to fulfill the Customer Service team’s objectives.
• Identify and support continuous improvement opportunities for better service delivery.

Essential Skills & Competencies

???? Technical & Customer Support

• Billing & Technical Assistance
• Complaint Handling & Escalation Management
• Stakeholder & Customer Relationship Management

???? Problem-Solving & Decision-Making

• Needs Assessment & Time Management
• Problem Resolution & Decision Making

???? Leadership & Growth Mindset

• Continuous Development & Inclusive Leadership
• Growth-Oriented Thinking & Future Planning

Leadership Standards at BT Group

✔ Leading from Within

• Act safely and inclusively, inspiring trust through honesty and integrity.
• Take ownership and accountability for business outcomes.

✔ Customer & Business Focus

• Prioritize customer needs, delivering valuable service and results.
• Apply a strong commercial focus while making decisions.

✔ Looking Ahead

• Embrace a growth mindset, exploring new opportunities.
• Build future-ready, diverse teams, enabling everyone to perform at their best.

Why Join Us?

At BT Group, we offer:
???? A Diverse & Inclusive Workplace – where everyone is valued.
???? Career Growth & Learning – continuous development opportunities.
⚖️ Work-Life Balance – flexible work policies.
???? Health & Wellness Benefits – comprehensive employee support.

???? Ready to grow your career with us? Apply now! ????