???? Customer Service Executive – Sorbe Biotechnology

???? Job Details

• ???? Pay: ₹28,000 - ₹35,000 per month
• ???? Job Type: Full-time
• ⏰ Shift: Day shift
• ???? Location: Majiwada, Thane, Maharashtra

???? About Sorbe Biotechnology

Founded in 2001 by a team of scientists and technocrats, Sorbe Biotechnology (India) Private Limited is a leading manufacturer of specialty performance chemicals and enzymes. We serve diverse industries such as textiles, paper, paint, industrial, and home care, with a strong focus on green chemistry and eco-friendly innovation. Our Research & Technology and Product Management teams continuously work on cutting-edge solutions, driving excellence and growth.

???? Role Overview: Customer Service Executive

We are seeking an enthusiastic and customer-focused professional to join our team. This role involves managing customer sample requests, coordinating sample dispatches, gathering feedback, and ensuring smooth follow-ups. If you have excellent communication skills, a proactive attitude, and the ability to handle customer interactions efficiently, we’d love to hear from you!

???? Key Responsibilities

✅ Sample Management: Handle incoming customer sample requests promptly and accurately.
✅ Coordination: Ensure timely preparation and dispatch of samples by coordinating with internal teams.
✅ Record Keeping: Maintain detailed records of sample requests, dispatch details, and customer interactions.
✅ Follow-ups: Gather customer feedback after sample receipt and ensure satisfaction.
✅ Customer Communication: Provide updates on test results, approvals, and additional inquiries.
✅ Relationship Building: Foster strong relationships with customers to ensure their needs are met effectively.
✅ Issue Resolution: Monitor and address customer complaints, escalating issues when necessary.
✅ Team Collaboration: Work closely with production, logistics, and sales teams to resolve queries.
✅ Reporting: Assist in preparing reports related to sample requests, approvals, and feedback for management review.
✅ Support Tasks: Perform additional customer service and administrative duties as needed.

???? Requirements

✔ Education: Bachelor’s degree in any discipline (Business, Marketing, or related fields preferred).
✔ Experience: Prior experience in customer service or a similar role is an advantage.
✔ Communication Skills: Strong verbal & written communication in English.
✔ Organizational Skills: Excellent multitasking and record-keeping abilities.
✔ Tech Proficiency: Knowledge of Microsoft Office (Word, Excel, Outlook).
✔ Problem-Solving: Ability to work under pressure and handle customer queries professionally.
✔ Customer-Centric Approach: Focus on building relationships and delivering exceptional service.

???? Preferred Skills

???? Experience in sample coordination or product-based customer service.
???? Familiarity with CRM systems and customer management tools.
???? Ability to analyze feedback and suggest service improvements.

???? Work Environment

• Work Location: In-person (Thane, Maharashtra).
• Schedule: Day shift.

???? Apply Now & Join Our Team!

If you're passionate about customer service, coordination, and relationship management, this is your opportunity to work with a leader in biotechnology. Join Sorbe Biotechnology and be a part of our journey towards sustainable innovation! ????

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