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Customer Care Executive

Customer Care Executive

Job Opening – Online Reputation Management (ORM) Specialist

Job Details

  • Company: Hansa Direct
  • Position: ORM Specialist
  • Job Type: Full-time, Permanent
  • Salary: ₹15,424.33 – ₹30,000 per month
  • Work Location: In person
  • Qualification: HSC / Graduate
  • Shift: Rotational shift with rotational week off

Key Responsibilities

Monitor social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) for brand mentions
Respond to customer inquiries, feedback, and complaints professionally and promptly
Develop & implement strategies to enhance brand sentiment and manage PR crises
Collaborate with marketing, customer service, and PR teams for consistent messaging
Track & analyze online conversations and trends to assess brand perception
Utilize social listening tools and analytics for reporting on brand health
Engage with influencers and brand advocates to promote positive brand narratives
Draft press releases, social media posts, and responses to online reviews
Execute proactive campaigns to strengthen online reputation


Benefits

???? Health Insurance
???? Provident Fund

???? Join our team and take charge of shaping our brand’s online presence!

???? Contact HR: +91 7678025002

 

 

 

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