Job Summary

The role involves servicing walk-in customers by addressing their transactional needs with high-quality customer service. Additionally, the position focuses on cross-selling products, increasing product penetration, and achieving allocated portfolio and revenue targets.

Key Responsibilities

Customer Service & Operations

✔ Ensure high levels of customer service and handle difficult customer situations effectively.
✔ Resolve customer complaints received through COMMAND.
✔ Maintain service quality and prepare productivity indicators.
✔ Ensure compliance with internal and external guidelines, minimizing audit comments.
✔ Identify cost-saving opportunities to meet cost budgets.
✔ Process customer transactions accurately within standard turnaround times.
✔ Monitor customer satisfaction ratings and work towards continuous improvement.
✔ Facilitate first-time resolution for all customer issues.
✔ Ensure effective transaction migration to digital banking channels.
✔ Verify transaction validity, ensuring proper authorizations for exchange rates, fees, and charges.
✔ Perform general reconciliation and control activities.

Sales & Business Development

✔ Identify prospects for cross-selling based on customer transactions and refer them to the sales team.
✔ Contribute to branch performance through referrals, customer service, and operational efficiency.
✔ Ensure adherence to Mis-selling & Sales Policies at all times.

Risk & Compliance

✔ Maintain full awareness of money laundering prevention policies (KYC/CDD/EDD).
✔ Report suspicious transactions immediately to the supervising officer.
✔ Ensure compliance with operational risk, sales processes, and mis-selling policies.
✔ Read, understand, and comply with all provisions of the Group Code of Conduct.

Branch & Premises Management

✔ Oversee merchandising, housekeeping, and store management.
✔ Ensure branch upkeep and maintenance.
✔ Maintain health and safety standards in the workplace.
✔ Report accidents, incidents, or hazards to management.

Risk Management

✔ Stay updated on all policies related to money laundering prevention, operational risk, and sales compliance.
✔ Ensure continuous adherence to regulatory guidelines.
✔ Promptly escalate any risks to management.

Regulatory & Business Conduct

✔ Exhibit exemplary conduct by adhering to the Group’s Values and Code of Conduct.
✔ Take personal responsibility for maintaining high ethical standards in regulatory and business conduct.
✔ Align actions with the Bank’s Conduct Principles.
✔ Work collaboratively to identify, escalate, mitigate, and resolve risks.

Skills & Experience

✔ 2 to 5 years of extensive sales and service experience.
✔ Strong customer service and interpersonal skills.
✔ Banking exposure with knowledge of banking processes and compliance.
✔ Sales-oriented mindset, able to meet targets efficiently.
✔ Management Information (MI) skills to analyze and track data.
✔ Confident communicator, fluent in language and adept at handling customer interactions.

Qualifications

✔ Graduate/Postgraduate with a consistent academic career.
✔ Strong sales focus with a target-driven approach.
✔ Ability to quickly grasp new concepts and implement them effectively.
✔ Enthusiastic about meeting new customers and expanding the bank’s customer base.
✔ Competitor awareness & benchmarking to stay ahead in the industry.
✔ Excellent communication, relationship-building, and problem-solving skills.

About Standard Chartered

Standard Chartered is a leading international bank that combines agility with impact. With a 170+ year history, we continue to challenge the status quo, embrace innovation, and create positive change for our clients and communities.

Our Values & Culture

At Standard Chartered, we are committed to:
✔ Doing the right thing – Acting with integrity and putting customers first.
✔ Never settling – Striving for continuous improvement and innovation.
✔ Being better together – Promoting inclusivity and teamwork for long-term success.

What We Offer

✅ Competitive Salary & Benefits aligned with the Fair Pay Charter.
✅ Retirement savings, medical, and life insurance coverage.
✅ Flexible working options including home-office setups.
✅ Annual leave, parental leave (20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days).
✅ Mental health & wellbeing support via Unmind, Employee Assistance Programs, and resilience training.
✅ Continuous learning culture with reskilling and upskilling opportunities.
✅ An inclusive environment that celebrates diversity and fosters career growth.

Job Details

???? Location: India – Delhi – New Delhi
???? Job Function: Business Development & Sales
???? Schedule: Regular
⏳ Employment Type: Full-time
???? Industries: Banking, Financial Services

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