Job Description – Banquet Supervisor

???? Position: Full-time
???? Salary: ₹22,373.75 - ₹27,425.76 per month

Position Summary:

The Banquet Supervisor is responsible for overseeing all phases of banquet functions, ensuring smooth operations, maintaining high service standards, and coordinating with various departments. The role involves supervising banquet events, ensuring cleanliness, managing staff, and providing excellent customer service.

Key Responsibilities:

Event Coordination & Supervision:

✔️ Meet and greet clients and oversee catered functions (on-site & off-site).
✔️ Ensure banquet setup and presentation meet high-quality standards.
✔️ Serve as the point of contact with banquet hosts during functions.
✔️ Supervise banquet events and team members throughout service.
✔️ Guide banquet servers in table setup and place settings.

Operations & Quality Control:

✔️ Maintain sanitation and cleanliness of banquet rooms and storage areas.
✔️ Ensure proper functioning of all banquet equipment, furniture, and fixtures.
✔️ Maintain inventory, consumption records, and staffing schedules.
✔️ Ensure adequate guest supplies, beverages, and equipment for events.
✔️ Coordinate with kitchen and housekeeping teams for seamless event execution.

Customer Service & Experience Enhancement:

✔️ Provide exceptional customer service and meet guest expectations.
✔️ Offer creative ideas to enhance meetings and group experiences.
✔️ Resolve staff and customer concerns quickly and efficiently.

Administrative & Technical Tasks:

✔️ Prepare weekly duty charts and manage labor for monthly shifts.
✔️ Assist the Banquet Manager in scheduling, training, and performance management.
✔️ Operate POS systems and banquet management software (Opera S&M, Protel Banquet, Delphi, etc.).
✔️ Track monthly inventory and banquet staff labor data.

Physical Requirements:

✔️ Ability to stand, sit, or walk for extended periods.
✔️ Move, lift, carry, push, or pull objects up to 25 pounds.
✔️ Perform physical movements such as bending, twisting, pulling, and stooping.

Candidate Requirements:

???? Education:
✔️ Degree or 3-year Diploma in Hotel Management or equivalent.
✔️ Proficiency in MS Office & hotel management software.

???? Experience:
✔️ 4+ years experience as a Banquet Captain or similar role.
✔️ Familiarity with POS & banquet management software.

Salary & Benefits:

???? Benefits:
✔️ Cell phone reimbursement
✔️ Food provided
✔️ Health insurance
✔️ Paid sick time & paid time off
✔️ Provident Fund

???? Work Location: In-person