Location

Mumbai, Maharashtra

 

Benefits

Pulled from the full job description

• Health insurance
• Paid sick time

 

Full job description

Job ID: 34473

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 12 Jul 2025

Job Summary

• Work on Hunter system and ensure timely closure of cases
• Responsible for end-to-end actioning on the case starting from case identification, investigation and closure of cases in the system.
• Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.
• In case of fraud occurrence, he /she should be able to report the same.
• Depending on the fraud trends observed should be able to suggest rule enhancements or improvements
• Should be open to work in shifts.

Key Responsibilities

Strategy

• Implementation of Hunter system and coordinating all task related to hunter activities
• Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders.
• Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments.
• Review and Data Analytics for inconsistencies and trigger points that would need actioning at the field

Business

• Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders.
• Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments.
• Review and Data Analysis for inconsistencies and trigger points that would need actioning at the field

Processes

• Review the cases in Hunter system and ensure effectiveness of rules
• Reduce false positives so as to ensure building robust process

People & Talent

• Good analytical skills
• Able to handle multi-tasking
• Keen Learner
• Drive for Results
• Solution Oriented
• Good Communication Skills
• Knowledge of MS Office wst XLS, Power Point, etc.

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
• Manage the fraud risk at pre-acquisition stage for lending and liability products
• Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk

Governance

• Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders
Internal stakeholders

• RCOs, Country Retail Risk Head
• Regional / Country Business Heads and Product Head, Retail Client segment
• FGCs/ In country governance forums (or other forums, as may be applicable)
• Financial Crime Risk
• Country Collections Head and Policy team
• Relevant members of Risk Operations management team
• Internal IT partners supporting Retail Clients business
• HR, SIS & L &TD team
• Operations, L&C and Customer Experience Management unit

External stakeholders

• Auditors and Regulators
• Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
• Law Enforcement agencies
• Suppliers, vendors and consultants

Other Responsibilities

• Embed Here for good and Group’s brand and values in IN/FRM; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

• Fraud Monitoring
• Fraud Reporting
• Fraud trend analysis

Qualifications

• Minimum Qualification – Graduate. Able to write and communicate in English
• Work Experience - Minimum 1 year maximum 10 yrs
• Skills - Hunter Application/ MS Office / FRM knowledge / Good communication skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/careers